**129080BR**
**Job Title:**
Will Call Coordinator
**Location:**
Performance Foodservice Johnson City (0565)
**Job Description:**
**We Deliver the Goods:**
+ Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
+ Growth opportunities performing essential work to support America's food distribution system
+ Safe and inclusive working environment, including culture of rewards, recognition, and respect
**Position Summary:**
The Will Call coordinator will interact with customers, visitors, vendors, and PFG associates as they manage the front desk reception. Must have strong customer service and organizational skills, Microsoft office knowledge, and the ability to manage multiple priorities in a fast-paced environment.
The Will Call coordinator is a member of the customer service team with responsibilities that include (but not limited to):
+ Managing the pickup of "will-call" orders by coordinating with the customer to verify the items picked up are correct.
+ Understands and enforces the no return policy.
+ Processing employee purchases that are "will-call" pickups.
+ Obtaining signatures and payments, when required from will call customers and complete a daily reconciliation of sales.
+ Helping prepare UPS labels for recovery requests.
+ Processing truck return credits.
+ Staffing the front reception desk to monitor guest sign in as well as issue approved access badges. Responsibilities include keeping the front desk area clean and organized.
+ Assist team members with fielding phone calls from associates and sales associates during peak times and as requested.
+ Perform other duties as assigned and requested.
The Will Call Coordinator functions as a customer service team member and works in conjunction with the warehouse department in the will call process. Performs all duties in accordance with the Company's safety and work process policies and procedures.
**Req Number:**
129080BR
**Address Line 1:**
2722 S. Roan Street
**Job Location:**
Johnson City, Tennessee (TN)
**Shift:**
1st Shift
**Full Time / Part Time:**
Full Time
**EEO Statement:**
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy (http://pfgc.com/Policy) ; (2) the "EEO is the Law" poster (http://pfgc.com/Poster) and supplement (http://pfgc.com/Supplement) ; and (3) the Pay Transparency Policy Statement (http://pfgc.com/PayTransparency) .
**Required Qualifications:**
High School graduate/GED
6-12 months warehouse or customer service experience in the foodservice or related industry
**Division:**
Performance Foodservice
**Job Category:**
Warehouse
**Preferred Qualifications:**
Microsoft office experience
1-3 years warehouse or customer service experience in the foodservice or related industry
**State:**
Tennessee
**Company Description:**
Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.
**Benefits:**
Click Here for Benefits Information (https://pfgc.com/Careers.aspx#benefits)