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Retail Customer Service- Bristol, VA

Goodwill Industries of Tenneva, inc.
Full-time
On-site
Bristol Virginia United States
Retail & Sales

Ready to make a difference with your career?


At Goodwill, your work helps change lives by supporting people with barriers to employment. As our Customer Service/ Sales Associate, you’ll use our mission, vision, and values to contribute to your local community each day. If you love retail, teamwork, and making a real impact, this role is for you!

  • Competitive Pay + Regular Raises
  • Medical, Dental, Vision Benefits
  • 403(b) Retirement Plan
  • 4 Weeks of PTO + Paid Holidays + Birthdays Off
  • Cross-Training & Advancement Opportunities
  • Tuition Reimbursement
  • Mileage Reimbursement

What You’ll Do:

  • Support daily store operations, open/close the store, and assist with daily reports
  • Communicate the Goodwill Mission to customers, donors, and staff and explain how the Goodwill Store, Transportation Department, and Donation Center support the mission.
  • Maintain a safe, organized, and customer-friendly environment
  • Respond to customer questions, concerns, and feedback to improve our customer service quality metrics.
  • Be a champion of our POS and Push Systems by maintaining an accurate cash drawer throughout each shift
  • Deliver excellent service to customers, donors, and coworkers every day.
  • All other duties as assigned by the leadership team. 

What You’ll Need:

  • Retail experience, especially in a thrift or consignment store, preferred
  • Strong communication, organization, and problem-solving skills
  • Ability to work independently and in a team setting to meet store goals
  • Ability to lift 35 lbs and stand/move for long periods
  • Reliable transportation is required
  • A valid driver’s license is strongly preferred
  • Ability to work a varied schedule and flexible hours, 7 days per week


Be part of something bigger. Join the Goodwill mission today!

Goodwill Industries of Tenneva Area, Inc. is an Equal Opportunity Employer