Do you want your career to have a purpose? Here at Goodwill, your work changes the lives of people with barriers to employment. You help people find a job.
Other benefits of working at Goodwill:
The Donation Services Driver Assistant will travel with and assist the Donation Services Drivers in providing a consistent acquisition of donations through our pickup program. To represent Goodwill by assisting donors in an efficient, friendly manner when picking up donated goods from homes, businesses and donation drives. To safeguard donations by sorting and packing them in proper receptacles and onto the trucks. To offer donors excellent customer service and donation receipts for their items. To maintain records of the number of donations received and locations of internal drop-offs.
Essential Functions
· Exhibit a high level of customer service awareness, including being courteous and appreciative to all donors, calling when en route, providing donation receipts, and greeting donors.
· To handle all donations with care, assuring the highest potential of utility.
· To communicate Goodwill’s mission to donors.
· Assist the driver and store in the unloading of donated goods and/or materials.
· Guides the driver into position and immediately communicates potential hazards to the driver.
· Follow all rules and regulations of the road, including local, state, and federal laws.
· Be knowledgeable of and comply with all company policies and procedures, as well as legal requirements, at all times.
· Being flexible with the ability to work Community and Fundraising Donation Drives on Saturdays.
· Other duties as assigned by management.
· Regular, reliable attendance, as defined in Goodwill’s attendance policy.
· Provide prompt, accurate feedback to the supervisor on any obstacles, concerns or violations of company policies.
· Uphold the safety of the work areas and trucks by following company policies and procedures.
· Assists the driver in safely operating the trucks, such as truck backups, reading directions, and closing out dispatches
on tablets.
· Assist with the completion of daily donation tracking and other reports as required in an accurate and timely manner.
· Decline donations graciously when appropriate.
· Carry, sort, and pack donations as designated by Donation Services leadership.
Minimum Job Requirements
Education
High School diploma or GED is required. (5 years of positive experience as a Mover or certification in a similar field may be substituted.)
Experience
Three years of a clean driving history is required. Experience as a Mover or related profession is preferred, but not required.
Knowledge and Skills
· Communicate effectively and interact with persons of various backgrounds and experiences.
· Possess strong organizational skills and is able to establish priorities.
· Function independently within the realms of established policies and guidelines.
· Able to be dependable and conscientious.
· Able to promote cooperation and a team environment within the department.
· Able to maintain strict confidentiality of records of persons served and supervised at all times.
· Ability to learn new processes quickly.
· Ability to read and do basic math (addition, subtraction, multiplication, and division).Must know and use proper lifting techniques to avoid injury.
· Ability to complete tasks regularly using manual dexterity when loading and unloading items from the truck.
· Ability to follow verbal instructions and work as a team member.
· Knowledge of road safety.
· Ability to learn new processes quickly.
· Ability to communicate effectively with other employees.
· Ability to provide a consistently mature, neat, clean image for the department.
· Ability to travel to other locations as needed.
· Strong customer service and interpersonal skills.
· Ability to read and do basic math (addition, subtraction, multiplication, and division).
· Must know and use proper lifting techniques to avoid injury.
· Must have sufficient stamina for steady work pace through an entire shift.
Essential Physical Abilities
Working Conditions
Ability to work outdoors in wet, hot, cold, and/or humid weather conditions in a professional manner. Experience as a Mover or related profession.
Safety Statement:
“No job is so important and no service is so urgent that we cannot take the time to perform our work safely.”
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Goodwill is an Equal Opportunity Employer