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Customer Service Representative - REMOTE HIRE - US Company - $1500 - $2000

Somewhere
Full-time
Remote
United States
$15,002,000 - $15,002,000 USD monthly
Customer Service

Introduction

About the Role

We are seeking a highly motivated Customer Service Representative to join a fast-growing e-commerce company specializing in golf, fitness and outdoor technology products. 

You’ll be the first point of contact for customers, answering phone calls and handling product-related inquiries with professionalism and care. The role involves addressing a wide range of questions, some of which may be complex, and ensuring each customer has a seamless experience.

This position offers extensive training and the opportunity to become a long-term member of a supportive Customer Happiness team.

Duties & Responsibilities

  • Handle incoming customer inquiries via email, text, social & phone with empathy and accuracy.
     

  • Provide product information and troubleshoot issues related to golf, fitness and outdoor technology.
     

  • Collaborate closely with the Customer Happiness team to resolve issues efficiently.
     

  • Learn continuously about new product features and updates to deliver accurate support.
     

  • Document customer interactions and ensure issues are followed through to resolution.
     

  • Contribute to team culture and long-term growth within the company.
     

  • Think proactively and innovate ways to improve our customer service and company as a whole

Desired Experience & Qualification

  • 100% fluency in written and spoken English.
     

  • Strong communication skills with a neutral or minimal accent.
     

  • Ability to quickly learn and understand technology products.
     

  • Empathy, patience, and excellent customer service mindset.
     

  • High attention to detail and problem-solving ability.
     

  • Interest in long-term career growth within the company.
     

  • (Nice to have) Comfort working with AI tools to support customer service
     

  • (Nice to have) Interested in golf / golf tech (primary focus of sales)

Package & Remuneration

Location: Remote
Compensation: $1,500 – $2,000/month
Industry: E-commerce (Golf & Fitness Technology)
Schedule: Full-time 40hrs/week, Thursday - Monday, 9:00 AM – 5:00 PM EST (non-negotiable)