Creative Project Manager

Beautifully comprehensive skin care takes a deeper commitment. As a privately held, fully integrated global skincare company, Crown Laboratories is dedicated to developing and providing a diverse portfolio of safe and effective scientific solutions for life-long healthy skin. Our three business units, aesthetics, premium beauty, and therapeutic skincare products demonstrate Crown’s mission of Skin Science for Life, which is the foundation of our commitment to partnering with consumers throughout their skin health journey, giving skin what it needs to be its healthiest and best, at every age. 

Summary 

Crown is looking for a dynamic Project Manager to oversee production of all creative projects within the Therapeutics division, acting as an advocate for creative needs, production budget tracker, communication liaison with cross-functional partnerships and stakeholders, and traffic manager ensuring full team accountability to timely task ownership throughout the lifecycle of projects. 

The Creative Project Manager should be a master of detail and organization, with a keen adherence to due dates and budgets. The role will require high adaptability and a growth-mindset that seeks continued process improvement to uphold efficient operations.

Key Responsibilities:

Brand Projects and Campaigns (across print, digital, experiential, and media production)

1. Own all brand initiatives and projects from schedules and timelines to tracking, trafficking, and producing assets.
2. Work closely with cross-functional partners to define and refine the process ensuring the creative team is getting the right information on briefs for kick-off meetings and the proper timing for projects to be completed on time and within budget.
3. Determine project priority ranking based on financial investment and/or business impact
4. Manage stakeholder timeline negotiations to balance competing priorities 
5. Lead creative brief intake/kick-off sessions, reviewing all incoming briefs prior to kick-off to ensure critical delivery details are included.
6. Master timeline owner for all brand initiatives, including timelines, schedules and task tracking. Collaborate with delivery team and stakeholders to complete project timelines for each brief received.
7. Maintain all cross-functional relationships on behalf of the creative team.
8. Schedule and facilitate all creative team kick-off meetings, project touch bases, and review/feedback meetings, including meeting agendas and follow-up summaries with any decisions and post-meeting actions captured.
9. Ownership of collection and consolidation of feedback across multiple stakeholders to ensure direction provided to the creative team is actionable.
10. Own the intake, delegation, and tracking of incoming existing asset sourcing and print order requests 
11. Actively engage in the Commercialization conversation as an informed representative of the creative team, with attention to delivery needs and timelines
12. Work to solve challenges independently as they arise and bring solutions to the Creative Director for alignment.
13. Manage workflow, streamlining creative workflows, assigning tasks, and coordinating resources to optimize productivity and minimize bottlenecks. 

Dept and Cross-Department Process Development and Maintenance

• Lead naming conventions, organization and upkeep for Monday.com
• Lead organization on creative storage platforms (server, Dropbox, etc.) – define what lives where and share this out with internal and external teams.
• Lead record-keeping and organization for all production-based contracts and releases, including those for photo and video shoots, model release forms, photography licensing, etc.
• Manage department process documents, in collaboration with Creative Director
• Audit existing practices and processes, and surface recommendations and solutions for improved operations.
• Lead roll-out communications and team trainings to support related process changes or improvements.
• Own the creation of training materials documenting processes to be adopted or upheld, in collaboration with Creative Director.

1. Manage work with outside freelancers, vendors, etc.
2. Collaborate with Creative Director as needed when scoping projects with vendors, planning dates/finalizing calendars internally and externally, setting pre-production and post-production timelines, and routing internally.
3. Manage ordering, packing, and shipping props and/or bulk products from the warehouse for event and photo or video production purposes
4. Delivery of final retouched/edited assets 
    
    

1. Funnel invoices into accounting and contracts to HR
2. Yearly Budget Development Planning, in collaboration with Creative Director
3. Co-ownership of production budgets (pre- and post-production) with Creative Director
4. Reforecasts 

Experience and Skill Requirements

• Knowledge of Agile practices required; certification in Agile methodologies with a proven track record of positive process transformation preferred
• Highly skilled in Monday.com; experience in Asana and other project management software appreciated
• Proficiency in Microsoft PowerPoint, Excel, Word, Outlook, Teams, and OneDrive; experience in Microsoft SharePoint appreciated
• Proficient in Adobe Acrobat and Adobe Share for Review
• Experience working with creatives and a clear understanding of the creative process (including photo and video production) and challenges faced by creative teams
• Budget management, including experience tracking expenses and ensuring projects stay within budget
• Task delegation, supervision, and timeline accountability
• Stakeholder negotiation
• Collaboration and communication
• Process auditing and improvement 
• Adaptability and growth-mindset
• Organizational and analytical skills
• Ability to critically assess situations to determine appropriate action required

 Education

• A bachelor’s degree or higher and 5+ years of experience in creative project management or related field required.