Technical Support Specialist

WHO WE ARE:

State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN with 35 locations in the upper East Tennessee & Southwest Virginia region.  Our mission is to improve the health and well-being of our patients and our team members.

PRIMARY RESPONSIBILITIES:

• Account management.
• Technical assistance; computer systems, software, and hardware.
• Respond to queries in a timely manner.
• Daily performance of computer systems.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs.
• Follow-up to ensure issue is resolved properly.
• Compile information and prepare reports.

REQUIREMENTS:

• High school diploma or GED
• Bachelor’s degree in information systems or related field desired

EXPERIENCE:

• Basic understanding of Active Directory, Networking concepts, and TCP/IP.
• Windows 10 & XP operation, installation, and troubleshooting.
• Proficient knowledge of all Microsoft Office products.
• Hardware/software installation, upgrades, and troubleshooting.

*Experience in a physician office setting is preferable. *

WHAT WE OFFER:

State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members to include:

• Company Provided Life and Accidental Death and Dismemberment Insurance
• Company Provided Long Term Disability Insurance
• Employee Stock Ownership Plan
• 401(k) Company Contributions
• Voluntary options for Medical, Dental, Vision, and additional Life Insurance.
• Company match in Health Savings Account Plans (restrictions apply)
• Vacation, Personal, Sick and Holiday Time Off
• An array of team member perks and discounts
• Tuition Assistance Programs
• And more!