Company Overview

Carlton Industrial Solutions (CIS) is comprised of (5) Operating Companies: Carlton Scale, Carlton Automation, Carlton Crane & Hoist, Carlton Precision, and Carlton Safety Solutions. With over 90 years of history, Carlton is trusted by customers every day to support their safety, compliance, and productivity goals. Our focus is around innovation, detail, and care for all things that are made. We set the gold standards in safety, service, precision, and productivity.

All CIS team members are dedicated to the deliberate success of our industrial customers and the products they deliver today, tomorrow, and every day. We aspire to be the catalysts of industrial progress to grow brands, improve lives, and create a future filled with innovation that keeps industry advancing. Ultimately, we're here to help our customers bring their products to life.

Purpose

The Service Technician role is critical in how value is delivered to our Industrial customers who rely upon weighing as a critical control point in their businesses and operations. Our customers trust this position to perform preventative maintenance services, calibrations, service and repairs, and installations on industrial scales and other weighing equipment to support their safety, quality, compliance, and performance goals. We are called To Serve and to ensure our customers operations are safe, compliant, and productive. We are counted upon to always be safe, present, and efficient.

CIS supports virtually all industrial businesses and operations. These include a wide range of customer types, sizes, and industries that span Fortune 100 companies to individual owner/operators in the following industries: Chemical formulation and processing, Food & Beverage, Discrete Manufacturing, OEM, Pharmaceutical, Pulp, Paper, Textiles, Raw & Precious Materials, Aggregate and Mining operations, Transportation & Logistics, and Utilities & Municipalities.

The weighing equipment we support ranges from Grams to Tons. It can be found in clean rooms, manufacturing facilities, foundry operations, all the way to heavy capacity vehicle and railroad weighing applications.

The majority of our work is performed at the customer’s location and often times, at the actual point of use by the customer/operator. We are requested To Serve our customers when they need us, which may include after hours, nights, and weekends. Carlton Scale Service Technicians are on-call and may be requested to support customer needs after hours and with little notice. Our Service Technicians may be in a wide variety of environments, including various weather conditions, around powered and moving equipment, as well in processing of materials that may create hazardous conditions.

Essential Job Functions:

• Able to recognize safety hazards related to specific jobs and tasks and to proactively plan to remove or successfully mitigate risks in support of CIS and Customer Safety requirements.
• Successfully obtain required Commercial Driver’s License (CDL) within six months of date of hire; actively support all CDL maintenance requirements; drive safely and obey DOT guidelines at all times
• Answer the bell – always be on-time, ready to serve, and demonstrate the highest level of professionalism at all times; Proactively plan for every service order and request.

• Performs calibrations and preventative maintenance duties on industrial scales and other weighing equipment; ensure all regulatory and quality requirements are supported (ex. Carlton Scale Industrial Standards, Customer-specified Standards, ISO, etc.)
• Actively listen to customer feedback and information to align on expectations and what will be required for success.
• Ensure clear communication when things do not go to plan to avoid surprises and uncertainty or if service work will be required to span multiple trips or time periods.
• Diagnose and troubleshoot customer equipment; ensure connections and integration points with other equipment is understood and whether or not we may need other support to understand root causes of issues (ex. Third party PLC controllers, other production equipment, material handling systems, etc.)
• Ensure all customer service level agreements/requirements are achieved to support their production goals
• Ability to work overtime and on a rotating on-call schedule including nights and weekends based on customer demand.
• Support all workflow and Service Order (SO) data management requirements for CIS. This includes the use of all company provided tools, applications, and resources to manage the entire lifecycle of an SO and includes time keeping, service notes, customer signatures, and related details.
• Proactively discuss risks with customers and how they may provide opportunities to upgrade and convert existing equipment or to sell service contracts for preventative maintenance agreements with expanded service offerings or more frequent visits.
• Explore conversations with customers who are interested in modernizing and upgrading their equipment; leverage CIS Lead Management tool for efficient communication
• Develop and maintain strong collaborative relationships with sales to create long-lasting customer relationships and to proactively discuss values of repair v. replace options.
• Solicit referrals for new customers and direct this information to sales staff and service manager on a regular basis.
• Maintain all inventory and tools in accordance with company policies and procedures

Accountability

• Fully understand and support all CIS Safety Policies & Procedures; commit to timely and complete support of all Safety initiatives and programs
• Fully understand and commit to application of the Hierarchy of Controls model to identify, manage, and remove/mitigate all job hazards for every job, every time.
• “Science of Weighing:” Fully understand required metrological, quality, and documentation standard policies and procedures essential to Carlton Scale and customers and why these are so important to successful customer operations.

• Someone who can be trusted and counted on to follow through in service to our customers and CIS
• Professional appearance and communication is required
• Follow all company procedures, rules and regulations outlined in the Employee Handbook and Policy & Procedure Manual; “Details Matter”
• Ensure vehicle service and maintenance requirements are met and notify supervisor of needed repairs as they arise.
• Always be aware of the impact of your decisions as seen through the eyes of the customer and as seen through CIS
• Always consider the value created by CIS and how that is perceived by the customer

• May include lifting heavy objects while climbing, bending, stooping, reaching, etc.
• May be required to wear respirator or various other PPE on required jobs
• Able to perform the essential job functions at elevations, in confined, cold, wet, hot, humid, or unsanitary conditions as well as a combination of these.
• Able to efficiently use all types of hand tools, power tools and hydraulic controlled devices; must provide own basic hand tools
• Able to read digital and analog indicated meters and weighing devices
• Must have good mechanical aptitude and knowledge of electrical theory
• Must maintain valid drivers license and be able to drive company vehicle extended hours with few breaks up to eight hours a day and more if overtime is required
• Must have good verbal/written communication skills and understand basic math skills including converting measurements.
• Able to communicate with customers and employee in a clear and concise manner