Recovery Specialist

TrxNow (Allied Dispatch Solutions, LLC) is North America’s fastest growing roadside assistance company and dispatch technology platform! Our clients vary from B market privatized companies to fortune 100 corporations. We operate multiple Call Centers internationally with headquarters located in downtown Johnson City, TN. Our management team is filled with leaders who are focused on delivering the best service in the industry.

Do you enjoy helping people? We are seeking qualified customer-oriented candidates to join our team of Recovery Specialists. The Recovery Team is responsible for helping to facilitate the successful release and transfer of total-loss, damaged and low-value vehicles from individuals, storage facilities, and insurance adjustors. This role utilizes modern technology to collect member information, communicate details to arrange vehicle recovery, and complete basic data entry.

• No Cold Calls
• No Sales
• No Collections

Benefits include:

• Sign on Bonus
• Health, Dental and Vision Insurance
• Paid Holidays
• Paid Time Off
• Paid Training
• Opportunities for Career Advancement

This is a great opportunity to lead as you learn and develop within an organization that continues to grow year after year!

Required Qualifications

• Minimum 1-3 years customer service experience in call center or retail environment
• Strong interpersonal skills (verbal and written)
• Excellent computer/typing skills with high accuracy
• Ability to multitask and use multiple screens/databases with ease
• Team-oriented and results driven with effective time management skills
• Excellent organizational skills and attention to detail
• Willingness to learn and follow direction
• High School Diploma or equivalent

Preferred Qualifications

• Customer/client focus
• Excellent analytical skills and affinity for problem solving
• Active listening skills with efficient call control
• Self-motivated and directed with effective time management and analytical skills
• Schedule flexibility to finalize open transactions