Operation & Customer Service Associate
CatfaceCatFace is the company behind Aphmau, one of YouTube’s largest gaming and entertainment channels with over 25 million subscribers and 350 million monthly views. Alongside our content business, we operate a thriving merchandise brand featuring MeeMeows cat plush and a growing product lineup sold at Walmart, Target, Amazon, Claire’s, GameStop, and more. We move fast, care about our fans, and take pride in delivering a great experience at every touchpoint.
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About the Job
Reporting to our E-Commerce Operations Manager, CatFace is looking for a part-time Operations & Customer Service Associate to join our E-Commerce Team. This is a cross-functional support role at the center of our digital storefronts. Focusing on fulfillment operations and the customer experience including product launches and fan-facing events. Handling day-to-day customer inquiries, supporting new product go-lives, and acting as a connector between our web, logistics, marketing, and events teams, this role is great for an organized, strong communicator that genuinely cares about making fans happy. This is a high-ownership role with opportunities for long-term growth and development.
What You'll Do
- Own day-to-day customer service across our DTC storefront (Aphmeow.com), Amazon Seller Central, and Walmart Brand Store, responding to inquiries with warmth, speed, and on-brand tone
- Support product launches by coordinating between web, design, and product teams to ensure products are accurate, live on-time, and issue-free
- Assist with 3PL and warehouse partner coordination, including managing inbound/outbound flows, resolving exceptions, and continuously improving fulfillment processes
- Assist team with sales reporting and performance analytics, including building and maintaining dashboards that give visibility into channel health and operational KPI’s
- Amazon Seller Central operations, including listing optimization, Buy Box management, case management, and FBA shipments
- Assist with end-to-end logistics from vendor PO through last-mile delivery
- Cross-functional special projects including product logistics for trade shows and conventions
- Track and escalate delays, blockers, or communication gaps to keep launch calendars moving
- Maintain up-to-date product and launch documentation across internal tools including trackers, asset folders, and shared calendars
- Provide post-launch QA support, validating products went live correctly and flagging any issues
- Log and organize customer feedback and recurring trends to inform the merchandising and operations
What We're Looking For
- 2-3 years of experience in customer service, e-commerce operations, and/or cross-functional coordination, ideally in a DTC, retail, or product-based environment
- Highly organized and reliable, with a proven ability to manage multiple moving parts across teams simultaneously
- Strong communicator who knows when to solve independently and when to escalate
- Sharp attention to detail, able to notice when a photo is missing, a date has slipped, or a listing looks off
- Positive, can-do energy, especially in fast-moving or ambiguous situations
- Strong desire to learn and grow with the role
- Stable and reliable computer and internet access
- Authorized to work in US without sponsorship
- Must be at least 18 year's old
Nice To Have
- Hands-on experience with Shopify, Gorgias, Trello, Monday.com, or similar platforms
- Experience working with 3PL’s
- Familiarity with Amazon Seller Central or Walmart Seller Portal
- Genuine interest in fan communities, gaming, or YouTube/Creator culture
What We Offer
- Medical, Dental & Vision coverage
- 401(k) contribution
- Flexible time off
- Learning stipend