Medical Billing Customer Service Representative
Five Star SolutionsAre you a great communicator who enjoys helping people? Join our team as a Medical Billing Customer Service Representative and help patients navigate their billing questions with professionalism, patience, and care!
This is a remote position for individuals living in the states of: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.
Responsibilities
-
Answer inbound calls regarding patient statements, insurance payments, and account balances.
-
Provide accurate information about patient accounts, billing history, and charges.
-
Process credit card payments over the phone.
-
Document call details, account inquiries, and actions taken.
-
Escalate complex billing disputes and concerns to the appropriate department.
-
Deliver friendly, professional service while handling sensitive billing questions.
Qualifications
- 1 year of call center or customer service/office experience
-
Strong verbal and written communication skills.
-
Basic computer skills and the ability to learn new systems.
-
Excellent attention to detail and accurate documentation skills.
-
Ability to multitask and process information efficiently.
-
A calm, professional approach when handling challenging calls.
-
A patient-focused attitude and a commitment to quality customer service.