IT Systems Support Analyst

We are seeking a motivated and detail-oriented IT Systems Support Analyst to join our IT team. This position is responsible for specific, critical IT processes that affect the user base’s IT experience. Responsibilities include analyzing and troubleshooting PC, network, and application related issues. This includes IT Systems support ranging from all IT areas dealing with Desktops, Printers, I/O Devices, Windows OS, Office Applications, various desktop software, structured cabling, documentation, PLC equipment, and Lab instruments.  

Primary Responsibilities

• Support the onboarding and offboarding of each user and/or contractor from an IT perspective.
• Configure and support the deployment of all IT assets to the company’s users and contractors.
• Support the equipment lifecycle of each IT asset.
• Deploy IT hardware to a global remote workforce in a timely manner.
• Provide general IT support for requests via the service desk, walk-ups, direct email, etc.
• Perform hands on or remote IT support.
• Communicate with the end user throughout the lifecycle of the service or project request.
• Communicate with peers and leadership on a daily basis.
• Manage support from MSP’s and ISPs, where necessary.
• Provide site system administration functions specified by the Director of Information Technology.
• Provide site network administration functions specified by the Director of Information Technology.
• Provide site application administration functions specified by the Director of Information Technology.
• Perform daily IT administrative tasks required by IT leadership.
• Provide daily updates to IT leadership as required.
• Meet departmental and individual Key performance metrics.

 
Job Related Qualifications / Skills

Formal Education & Certification:

• AS or BS degree in a computer science related field
• Certifications a plus
• If no degree, then A+ and Network + is required with relevant work experience of 5+ years

Knowledge & Experience:

• Experience in firmware installation, upgrades and patching
• Experience in multiple Operating System environments (Windows, Linux, etc.)
• Experience in installation of and the use of virus and endpoint protection technologies
• Experience in Microsoft Office applications
• Experience in IT troubleshooting techniques
• Experience in Network Administration concepts
• Experience in System Administration concepts
• Experience in Active Directory User and Computer account creation and maintenance
• Experience working in a team-oriented, collaborative environment
• Excellent verbal and written communication skills

NOTE: This job profile is intended to provide an overview of expected job duties and requirements.  It is not intended to be a contract of employment, explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expected of all employees. Other duties may be assigned as needed.

We offer a competitive benefits package including, health, dental, paid time off, vision, short/long term disability and 401(k) w/match. 

Equal Opportunity Employer 

Crown’s hero brands, among others, include:   

Our Consumer Skincare division is proud to bring you PanOxyl®, the #1 acne wash in the US; Blue Lizard® Australian Sunscreen, the #1 Pediatrician recommended mineral-based sunscreen brand; and Sarna®, the #1 Dermatologist-recommended topical anti-itch brand and recipient of the National Seal of Acceptance from the NEA. In addition, our multiple award-winning StriVectin® premium brand is clinically proven skincare for aging and changing skin.  

Our Aesthetics division brings you SkinPen® Precision, the first FDA-cleared microneedling device, and BIOJUVE®, a significant innovation in the skincare industry designed to enhance the microbiome for healthier, younger-looking skin. 

Crown Laboratories does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings.  No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers.  All candidates must be submitted by approved Crown Laboratories vendors who have been expressly requested to make a submission by our HR team for a specific job opening.  No placement fees will be paid to any firm unless such a request has been made by the Crown Laboratories HR team and such candidate was submitted to the Crown Laboratories HR team.