IT Support Specialist

Position Summary

This position will report to a designated site lead and will receive assigned tasks via a centralized Answers queue. While certifications are not required, candidates should possess basic IT skills and demonstrate a willingness to learn. Prior IT experience will be prioritized over formal education.

Key Responsibilities

• Provide operational support to ensure the effectiveness, efficiency, accuracy, and availability of technology systems for end users
• Perform routine system maintenance and updates, assist with system customizations and changes, and maintain system disaster recovery procedures
• Facilitate the onboarding of new employees, including technology setup, computer delivery, and system access provisioning
• Troubleshoot and resolve IT issues; implement approved system changes and upgrades
• Perform preventative maintenance on IT systems and networks; monitor system performance and ensure accuracy
• Conduct root-cause analysis to identify recurring issues
• Support manufacturing-related IT activities, including networking, manufacturing diagnostics/operations support (MDOS), shop floor triage, and general IT support
• Work with various types of technology including computers, handheld devices, and tablets
• Assist with wireless network setup and troubleshooting

Qualifications

• Basic IT skills required
• Willingness and ability to learn new technologies
• IT experience is strongly preferred and will be considered over formal education

The Process

You’ll be invited to an online screening conversation so we can go over the job requirements together and you can ask questions. After this stage we’ll give you more feedback on your application and select the candidates to move forward in the process.

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and value diversity in our organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status.

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