Customer Service & Administrative Specialist (Remote)

Revamped Security Solutions, LLC | ADT Authorized Dealer

Location: Remote (after approximately 2 weeks of paid, in-person training in Richardson, TX)
Job Type: Full-Time
Salary: $36,400 per year

About the Role

Revamped Security Solutions is seeking a professional and customer-focused Customer Service & Administrative Specialist to join our team. In this role, you'll provide exceptional customer support while assisting with account management, billing, payment processing, and administrative tasks.

We're hiring immediately and looking for someone who is dependable, organized, and enjoys helping customers.

What We Offer

• $36,400 annual salary

• Medical, dental, and vision insurance

• Paid time off

• 401(k) with a 5% company match

• Company-provided laptop

• Remote work after approximately 2 weeks of paid, in-person training

Schedule

• Monday – Friday: 1:00 PM – 9:00 PM (1-hour lunch)

• Saturday: 9:00 AM – 2:00 PM

• 40-hour work week

Responsibilities

• Answer incoming customer calls and provide outstanding service.

• Assist with billing questions, payments, and account updates.

• Coordinate service appointments with internal teams.

• Maintain accurate customer records and documentation.

• Support daily administrative tasks, including CRM updates and data entry.

Qualifications

• Strong customer service and communication skills

• Organized with excellent attention to detail

• Previous customer service or administrative experience preferred

• Comfortable using computers, CRM systems, and Microsoft Office or Google Workspace

• Ability to work independently in a remote environment

• Quiet workspace and reliable high-speed internet required

• Bilingual (English/Spanish) is a plus but not required

If you're looking for a stable career with excellent benefits and growth opportunities, we'd love to hear from you. Apply today—we're hiring immediately!