Customer Service Representative

Job Description:

We are looking for a Customer Service Representative to join our team at NGL Transportation. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and issues are resolved in a timely manner.

Job Responsibilities:

• Communicate with customers via phone, email, and chat to provide assistance and address any inquiries or concerns
• Handle customer orders, complaints, and escalations with professionalism and efficiency
• Coordinate with internal teams to ensure timely delivery of products and services
• Maintain accurate records of customer interactions and transactions
• Resolve customer complaints and issues promptly to ensure customer satisfaction
• Provide product information and pricing details to customers
• Assist in processing orders and shipments

Essential Qualifications:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Attention to detail and accuracy
• Proficiency in MS Office and CRM software

Desired Experience:

• 2-4 years of experience in customer service or a related field
• Experience in the transportation or logistics industry is a plus

Salary & Benefits:

• Minimum Salary: $24 per hour
• Maximum Salary: $30 per hour
• Currency: USD
• Benefits: Health insurance, retirement plans, paid time off