Customer Service Patient Liability Rep I

Experience the advantages of real career change  

Join Piedmont to move your career in the right direction. Stay for the diverse teams you’ll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You’ll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future. 

The incumbent is responsible for handling and resolving incoming customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience. The incumbent is also responsible for following up on and collecting outstanding guarantor balances through outbound phone contact, as well as providing financial counseling resources to physician's offices, hospitals, and patients/guarantors (both hospital and professional), when necessary.

REMOTE: Requires candidate to have their own computer equipment and internet access.

• H.S. Diploma or General Education Degree (GED) Required
• Associate’s Degree or Bachelor’s from an accredited university Preferred

• One (1) previous year of related healthcare experience Required
• Previous experience working with Epic Resolute Hospital and Professional Billing as well as Epic Single Billing Office (SBO) functionality Preferred
• Understanding of both hospital and professional billing practices Preferred
• Previous experience with or understanding of working in a Cisco Unified Contact Center environment Preferred

• None Required