Center Manager

Reports to
Regional Manager

Summary of Responsibilities
Responsible for the day-to-day business affairs of a Woolfson Eye Institute location to achieve corporate objectives by mobilizing and guiding their respective location towards extraordinary employee, patient, and financial outcomes.

List of Responsibilities/Duties

• Directs and manages the day-to-day aspects of the business side of the clinical practice, including patient scheduling, billing, collecting, insurance processing, purchasing, payroll, accounts payable, daily cash management, including inventory and other internal controls.
• Directs and manages the day-to-day aspects of the technician team providing support to different providers in the location.
• Collaborates with Human Resources on recruiting and orientation for location specific team members.
• Works closely with Human Resources in the hiring and, if necessary, termination of team members.
• Ensures team members’ understanding of Woolfson Eye Institute’s mission and objectives and the importance of attitude, attendance, accuracy, appearance, and aptitude in achieving our objectives.
• Seeks team members input regarding clinic operations, policies, and procedures.
• Empowers team members to achieve patient satisfaction within operating policies.
• Directs the conduct of oral and written performance evaluations.
• Implements Woolfson Eye Institute’s personnel policies.
• Monitors team members’ performances and takes appropriate action to assure quality performance and quality improvement.
• Manages the day-to-day utilization of clinic resources to achieve optimal efficiency and effectiveness in all areas, including patient care, personnel, facilities, equipment, records, supplies, and capital.
• Arranges for facilities and equipment maintenance and repair, as necessary.
• Implements and monitors full compliance with HIPAA, OSHA, as well as other federal, state ,and local regulations and laws
• Attends meetings as requested
• Other duties as assigned

Education

• A graduate degree in business or a related area is desired; an undergraduate degree is preferred.

Background Requirements

• Management experience in medical group practice is required.
• Must have a working knowledge of Medicare, Medicaid, commercial insurance, and managed care.
• Must have basic financial skills and sufficient knowledge of accounting to direct the daily operations, review financial reports and determine corrective actions, as necessary.

Minimum Demonstrated Skills

• Demonstrated excellence in management, leadership, and organizational skills.
• Demonstrated excellence in communication skills.
• Demonstrated ability to effectively convey ideas and information.
• Demonstrated ability to work cooperatively with others.
• Demonstrated ability to successfully work with physicians and office personnel.
• Must be a creative idea-generating individual with excellent follow-through abilities.
• Must be able and willing to achieve goals with tenacity, compassion, and a sense of humor.