Bojangles General Manager (Gerente General) - Kingsport, TN - 975

Start your “Bo-Journey” today!  

“It's Bo Time” isn't a phrase, it's a lifestyle. We commit ourselves to being better for each other and our guests. You see this in our hospitality, our inclusiveness, and the promise to deliver great service.

Benefits of Being a General Manager at Bojangles:

• We offer FLEXIBLE hours – Morning, Evening, Weekends 
• WEEKLY PAY and Monthly Bonus Program
• Free Unlimited Telemedicine and Virtual Mental Health Programs
• Low-Cost Health Insurance, Dental and Vision benefit plans – including Orthodontics (HSA & PPO plans available)
• Paid Vacation Time
• Free Meals
• Leadership and Career Development Opportunities

Job Summary

General Managers lead their teams in providing our guests with the most exceptional experience in Southern Hospitality. General Managers develop and lead a team that drives traffic, sales, and profitability in our restaurants, by maintaining a customer-centric culture. They do this by ensuring an outstanding guest and employee experience.

Essential duties for a General Managers may include, but are not limited to the following:

People:

• Actively seek growth opportunities or assignments for development.
• Communicates effectively and timely with all guests (internal and external)
• Takes an active role with all new team members.
• Subject matter expert and adherence to all systems and processes
• Effectively demonstrates our Cultural Principles in every interaction.

Performance:

• Subject matter expert and adherence to all systems and processes to include BoFood and BoLabor
• Upholds standards and takes corrective action when standards are not being met.
• Empowers team members to maintain WOW guest service with every interaction.
• Reduce R&M through proper manager walks, process execution, and timely escalation of opportunity were applicable.
• Engages and fosters external community relationships to include recruitment and sales growth, eg, digital platforms and catering.

Profit:

• Ability to increase same store growth through sales and guest counts.
• Understands the Restaurants P&L results.
• Understands how quality, service, and cleanliness impact sales.
• Actively participates in inventory management.
• Demonstrates and upholds all safety and security standards.
• Engages in all LTO throughout LTO life cycle; including training and POP by deadlines.

Qualifications: 

• A minimum of 3 years' management experience. 
• 18 years or older 
• Able to read, write and speak English. 
• Must possess a valid driver's license, and access to reliable transportation. 
• Available to work any shift, 7 days a week, with a required 50-hour work week. 
• Prior supervisory experience with a coaching mindset. 
• Previous onboarding experience with employees at all levels. 
• Prior Microsoft Office Experience  
• Prior cash handling and bank deposit experience 
• Ability to multi-task and lead teams in a fast-paced environment. 
• Ability to bend, stand, kneel frequently lifting 25+lbs. 

Benefits: 

• 401(k) with matching 
• Dental insurance 
• Employee discounts 
• Health insurance 
• Paid time off 
• Paid training 
• Vision insurance 

People with a criminal record are encouraged to apply. Bojangles Restaurants Inc. is a Fair Chance, Equal Employment Opportunity, Affirmative Action employer. 

_____________________________________________________________________________________

Start your “Bo-Journey” today!  

“It's Bo Time” isn't just a phrase, it's also a lifestyle! We are committed to doing the best for each of us, and also to doing the best for our guests. This is part of our hospitality culture, our inclusion policies, and our desire to offer the best possible experience to our guests.

Benefits of being a General Manager at Bojangles:

• We offer flexible hours to suit your schedule: mornings, afternoons, weekends
• WEEKLY PAYMENT and Monthly Bonus Program
• Free and unlimited telemedicine and virtual mental health programs
• Low-cost health insurance, dental and vision benefit plans, including orthodontics (HSA and PPO plans available)
• Paid vacation time
• Free Meals
• Leadership and Professional Development Opportunities

Summary of the work

General Managers lead their teams to provide our guests with the most exceptional experience in Southern hospitality. General Managers develop and lead a team that drives traffic, sales, and profitability in our restaurants while maintaining a customer-centric culture. They do this by ensuring an exceptional experience for guests and employees.

The essential duties of a General Manager may include, but are not limited to, the following:

People:

• Actively seek out growth opportunities or development tasks.
• Communicates effectively and timely with all guests (internal and external)
• Take an active role with all new team members.
• Subject matter expert and adherence to all systems and processes
• Effectively demonstrate our Cultural Principles in every interaction.

Performance:

• Subject matter expert and compliance with all systems and processes to include BoFood and BoLabor
• Maintains standards and takes corrective action when standards are not met.
• Empowers team members to maintain WOW customer service with every interaction.
• Reduce R&M through appropriate manager walkthroughs, process execution, and timely opportunity escalation.
• Engages and fosters relationships with the external community to include recruiting and sales growth, for example, through digital platforms and catering.

Benefit:

• Ability to increase store growth through sales and customer numbers.
• Understand restaurant P&L results.
• Understand how quality, service, and cleanliness impact sales.
• Actively participates in inventory management.
• Demonstrates and maintains all safety and security standards.
• Participate in the entire LTO lifecycle, including training and time-based POPs.

Ratings:

• A minimum of 3 years of management experience.
• 18 years or older
• Able to read, write and speak English.
• Must have a valid driver's license and access to reliable transportation.
• Available to work any shift, 7 days a week, with a required 50-hour workweek.
• Previous experience in supervision with a coaching mindset.
• Previous onboarding experience with employees at all levels.
• Previous experience in Microsoft Office
• Previous experience in cash handling and bank deposits
• Ability to multitask and lead teams in a fast-paced environment.
• Ability to bend, stand, kneel frequently lifting 25+ lbs.

Benefits:

• 401(k) Matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Individuals with criminal backgrounds are encouraged to apply. Bojangles Restaurants Inc. is a Fair Chance, Equal Employment Opportunity, Affirmative Action employer.