Bistro Shift Supervisor | Full Time | Courtyard | Bristol, VA

Job Summary

The Bistro Shift Supervisor oversees their shift for the front of house restaurant department of the hotel. The Bistro Shift Supervisor is responsible for ensuring labor and quality standards are upheld and assists with establishing a positive work environment, delivering exceptional guest service, and administering policies and procedures established by the company and the hotel brand.

Essential Duties and Responsibilities

• Oversees all day-to-day operational activities of the department while on duty
• Maintains personal connections with guests, clients, and team members to promote a positive culture with high guest satisfaction
• Supervises on duty team members with efforts relating to training, brand standards, guest interactions, food quality, beverage controls and work execution
• Maintains knowledge, skills, and abilities needed to perform any position in the department
• Assists with maintaining product and service quality standards by investigating issues and initiating corrective action
• Assists with ordering, receiving, storing and inventory of all department related products
• Assists with monitoring and upholding procedures for control of supplies, keys, monies, and credit 
• Ensures department reporting is completed promptly and accurately
• Assists in monitoring and upholding procedures for safety of guests and hotel team members
• Assists in maintaining cleanliness throughout the department

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to manage stressful situations with poise and professionalism
• Strong leadership and a professional image
• Conduct work-related functions in a professional manner   

If offered a position the candidate must complete a criminal background check. All employment offers are contingent based on the results of your criminal background check.